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Return Policy

 

Our return policy only applies to clothing. The fragrances are not refundable.Marie Saint Pierre will refund any unworn or defective clothing with the original tags attached within 14 days of receipt for a refund or exchange. Refunds are credited to the original method of payment. Please return the clothes in the original package.

What are the return terms?

 
Once your package has been received, your refund will be processed in the original form of payment (i.e. same credit card) within five business days. You will be notified, via email when the refund has taken place. Please note that your banking institution may require additional days to process and credit this transaction to your account once it has received the refund confirmation from Maison Marie Saint Pierre.

How do I return or exchange an item?

 
Please contact e-boutique@mariesaintpierre.com for a return/exchange authorization number.This email must be forwarded as soon as possible and no later than 14 days after you have received your product (this delay is determined based on the delivery date tracked by Purolator). We will not accept a return/exchange request past the 14-day deadline. Please securely pack and seal the returned items with the original tags attached.

Where do I return or exchange an item?

 

All products purchased through mariesaintpierre.com must be returned according to the return policy above. Please contact e-boutique@mariesaintpierre.com for additional information.

All products purchased through one of our independent retailers, must be returned to the store in which they were purchased. We cannot dictate or intervene in independent store exchange or return policies.